Travel Guard®

Whether you are travelling for business or for leisure, Travel Guard® is always there for you. With eight global service centres across the globe and a bevy of multilingual staff on hand, help is just a phone call away. Better yet, AIG’s centres work around the clock so there is always someone who can help you, no matter what time of the day it is where you are.

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What We Cover

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Cancellation or Curtailment

If you have to cancel or cut short your trip, AIG will reimburse your forfeited travel and accommodation expenses.

Medical Expense

If you are hospitalised due to accident or illness (exclude pre-existing condition), AIG will cover the hospitalisation expenses incurred.

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Evacuation

In the event of a medical emergency, AIG will send you to an appropriate medical facility for treatment, or AIG will bring you home to Malaysia.

Repatriation of Mortal Remains

In the event of death due to accident or illness, AIG will arrange to transport the remains back to Malaysia and pay for all relevant expenses irrespective of pre-existing condition.

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Travel Delay

If your flight is delayed due to covered events, AIG will pay MYR 150 every 6 consecutive hours delayed. With an optional add-on, the payout will be paid every 3 hours instead of 6.
*Subject to policy terms & conditions

Baggage Delay

If your baggage gets delayed, AIG will pay MYR 200 every 6 consecutive hours delayed.

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* Please refer to the policy wording for more details

24/7 Worldwide Travel Assistance

AIG Travel
+603 2772 5600

How To Make Claims

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Submission

Submit your claim to MYClaims@aig.com
You need to include:

  • Relevant claim form and supporting documents
  • Bank account details

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    Decision

    If your supporting documents are sufficient, AIG will send you an email to notify you of the claim decision

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    Payout

    If your claim is payable, AIG will pay via bank transfer and notify you through email or SMS

    More About Travel Guard

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    Travel Guard®

    Product Brochure

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    Underwritten by AIG Malaysia Insurance Berhad (795492-W)

    Enjoy your trip

    Get yourself comprehensive Travel Guard® coverage

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    Got a question?

    If you need personal recommendations or have other questions, pop us a message below.

    If you’ve got a quick question, just WhatsApp us at ‭+601114289177 from Mon – Fri, 9 am – 5 pm (except public holidays) or hit the button below (may not work on your desktop/laptop).