Pet Insurance

Pets are our best friends and a treasured member of the family. Cover your furry kids with Pet Insurance by MSIG, one of the largest general insurers in Malaysia. Sudden injury? Missing pet? We’ve got you covered.

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Benefits

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Medical Benefit

Covers veterinary bills for your pet’s injuries and illnesses.

Death Benefit

Reimburses the purchase price or adoption fee when an accidental injury or illness results in the death of your pet.

RIP Burial or Cremation Costs

Reimburses the burial or cremation costs of your pet.

Advertising & Reward Costs for Recovery of Missing Pet

Reimburses the cost of advertising and reward for recovery of your pet.

Boarding Kennel & Cattery Fees

Reimburses the boarding kennel and cattery fees of your pet if you are hospitalised.

Third Party Liability

Covers all legal costs and necessary expenses incurred due to accidental injury or damage to property belonging to third parties caused by your pet.

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Plans

Plan 1

A basic plan covering your pets for the budget conscious
RM 200 Yearly
  • Veterinary & Surgical Fees
  • RM 2,000
  • Death from Injury/Illness
  • RM 2,000
  • Burial/Cremation Costs
  • RM 1,000
  • Advertising & Reward Costs for Missing Pet Recovery
  • RM 1,000
  • Boarding Kennel & Cattery Fees
  • RM 1,000
  • Third Party Liability
  • RM 50,000
  • 10% off for CG members

Plan 2

A standard plan for all-rounded protection for your furry kids
RM 350 Yearly
  • Veterinary & Surgical Fees
  • RM 3,500
  • Death from Injury/Illness
  • RM 3,500
  • Burial/Cremation Costs
  • RM 1,000
  • Advertising & Reward Costs for Missing Pet Recovery
  • RM 1,000
  • Boarding Kennel & Cattery Fees
  • RM 1,500
  • Third Party Liability
  • RM 75,000
  • 10% off for CG members
Popular

Plan 3

A complete plan for your furry companion with great liability protection
RM 500 Yearly
  • Veterinary & Surgical Fees
  • RM 5,000
  • Death from Injury/Illness
  • RM 5,000
  • Burial/Cremation Costs
  • RM 1,000
  • Advertising & Reward Costs for Missing Pet Recovery
  • RM 1,000
  • Boarding Kennel & Cattery Fees
  • RM 2,500
  • Third Party Liability
  • RM 100,000
  • 10% off for CG members

Reference

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MSIG Pet Insurance

Product Disclosure Sheet

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MSIG Pet Insurance

Policy Wording

Notes

  • Eligibility: Your pet must be a cat or a dog, micro-chipped, duly licensed, not under banned or restricted breeds* by the Government or Public or Local Authority and aged between twelve (12) weeks to nine (9) years.
  • The recovery period for your missing pet must be within 30 days from the date of loss/theft.
  • A minimum of four (4) days hospitalisation (you) is required to be eligible for the reimbursement of your pet’s boarding fees.
  • The amounts shown in the Table of Benefits in the Schedule is the maximum and total amount payable under each section of this Policy during the period of insurance.
  • Your pet must recite permanently with you at the address within Malaysia stated in the Schedule whilst the Policy is in force.
  • The insurance shall not be effective unless the premium due has been paid.
  • The descriptions of cover are a brief summary for quick and easy reference. The precise terms and conditions that apply are in the Policy Document.
  • You can request to view the actual insurance policy before you sign up. Kindly contact MSIG Customer Service for assistance.
  • In the event of a conflict between the English and the translated versions of this brochure, the English version shall prevail.
  • Source: Department of Veterinary Services Malaysia (DVS)

FAQ

MSIG Pet Insurance provides cover for veterinary costs when your pet falls ill or gets injured in an accident. Cover is also provided if your pet dies, got lost or stolen or causes accidental injury to a third party or damages third party’s property.

You must be at least eighteen (18) years old and the owner of the pet at the time of applying insurance.

We cover only micro-chipped cats or dogs, dogs with licensed by the Government or Public or Local Authority and aged between twelve (12) weeks to nine (9) years at the commencement date of this policy. We do not provide cover for any banned or restricted breeds, working pets, pre-existing injuries or physical disabilities.

Yes, you have the freedom to choose any licensed veterinary clinic in Malaysia.

If an official receipt is not available in your submission of claim for the death of your pet, then we will only pay up to a maximum amount of RM500 assuming that the claim is payable.

MSIG Pet Insurance does not cover behavioural illness, elective procedures, food, grooming, pregnancy and any pre-existing conditions that your pet showed signs of before you took out the insurance, or during the waiting period. There are other exclusions which are not possible to name here, but you can request for policy terms and conditions for further details.

You may cancel this policy at any time by giving written notice to us. We may at any time cancel this policy by sending seven (7) days notice in writing to your last known address by registered mail. Any refund of premium will depend on how long the cover has been in force and provided always no claim has been made during the current period of insurance of this policy. For the avoidance of doubt, the final decision on any refund of premium shall lie solely on us.

Please write to the Company providing full details within seven (7) days upon receiving notice of or sustaining any injury, illnesses or loss of your pet that may give rise to a claim. You may contact any MSIG Branch or your insurance adviser to obtain a copy of the claim form. Submit the completed claim form to the Company together with all relevant documents as soon as possible.

If you have a complaint about our product or services, or you are not satisfied with the rejection or offer of any settlement of a claim, you should first try to resolve the complaint with our Customer Service Centre.

If you are still not satisfied with the decision, you can write either to the Customer Services Bureau of Bank Negara Malaysia or Ombudsman for Financial Services (OFS), free of charge.

Cover your pet today

Protect your furry friends and save with discounts.

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